Our Terms & Conditions

Secure Payments:

We are affiliated to RazorPay and accept payments via VISA/MASTER credit and debit cards, Amex, e- wallets and bank transfers etc.

To know more about the acceptable mode of payment and the terms & conditions of RazorPay, you can visit https://razorpay.com/

Shipping & Returns:

An email with the order details and the docket/ AWB numbers is sent to the customers once the goods are shipped from our warehouse. Also, any unforeseen issue or delay is informed via special update Email/ SMS/ Phone call. Unforeseen situations may arise during delivery despite the highest level of care taken by us and efforts put in by our shipping/ courier partners. If your courier is inordinately late, please contact Nature’s Digest at [email protected] We do not take any responsibility of loss during transit, however we take best care to ship through renowned courier partners.

Costs for Shipping to all Destinations:

WITHIN INDIA

Flat Rs. 100 for orders below Rs. 2000 and free of charge for orders about Rs. 2000.

Domestic orders are delivered by Speed Post or a Courier; please allow 4 – 7 days for delivery.

OUTSIDE INDIA

Flat Rs. 500 for orders upto Rs. 2000 and 750 for orders above Rs. 2000. Maximum order is 10 units per item per month in one or more cumulative orders within one month or 30 days from date of the first order. International Orders may be modified by us at the time of shipping at our sole discretion, which is not arguable or debatable by the customer for any reason.

Overseas orders are delivered by Indian Speed Post or a Courier; please allow 14 – 21 days for delivery.

Unfortunately due to certain customs issues Nature’s Digest does not ship to Ireland, Cyprus/Switzerland/Norway/Canary Islands.

Notice for International Orders:

Our prices do not include taxes and tariffs. Customers outside of India may be subject to customs fees and/or import duties and taxes, based on their country’s laws, which are levied once a shipment reaches their country. Additional charges for customs clearance must be borne by you, the customer in your country on which we have no control and cannot predict what they may be.

Customs policies vary widely from country to country; one should contact one’s local customs office or tax authority for information specific to one’s country’s situation. Additionally, when internationally ordering from natures-digest.com, one is considered the importer on record and must comply with all laws and regulations of the country in which one is receiving the goods.

*NOTE: During this period of national lockdown in INDIA until May 3, 2020 and other countries, any order will not be able to be shipped out. For Domestic Orders shipping will only resume subject to Government announcements after May 3, 2020 and for International Orders both India and the customer’s country of domicile should both be sending and accepting international parcels for the shipping to take place.

Shipping Limitations:

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.

Order Tracking:

An email with your shipping and order information is sent to you after your goods have been shipped from our warehouse. If you are unable to track any information regarding your package/ parcel, please send us an email at [email protected] or call us at our customer care numbers.

Returns and Replacements:

Broken/ Damaged Parcel

All parcels shipped are wrapped with secure tape. If you receive your parcel tampered or damaged, or opened, please refuse to accept it and immediately inform us via sending an email at [email protected] or call us at +91-9625893729 stating your refusal within 24 hours of orders received. Please also take pictures of the parcel and email or Whatsapp the pictures to us at the contact details aforementioned.

Please make sure to inspect the shipment as you as you receive it from the courier. In case there is breakage to the inner packaging of the product leading to leakage of the product, please do not accept delivery of the product and intimate us within 12 hours of receiving the package.

Once the item/s has/have been received the ownership of the good/s transfers to you and Nature’s Digest or its affiliates are no longer responsible or liable for the item/s.

Under no other circumstances are returns or refunds allowed.

Order Cancellation

Any order made on the website may be cancelled upto 12 hours of the purchase made by the customer by sending a cancellation email to [email protected] with the order number as a reference. In that case the company shall refund the payment made by the customer subject to a 2% transaction charge.

For any order related issue please feel free to contact us via our homepage or on email at [email protected]

Products, Specifications and Content:

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change without any notice or information at any time. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner. All products/services and information displayed on Website www.natures-digest.com constitutes an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by www.natures-digest.com and the balance would continue to be on offer to www.natures-digest.com and we reserve the right to accept or reject such balance order. No act or omission of www.natures-digest.com prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

Quantity Restrictions:

Natures-digest.com reserves the right, at its sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Natures-digest.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

Pricing Information:

Whereas natures-digest.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Natures-digest.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, natures-digest.com shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, natures-digest.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted by natures-digest.com and natures-digest.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that natures-digest.com accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to natures-digest.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account. We strive to provide you with best value, however prices and availability are subject to change without notice.

Objectionable Material:

You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, we and our affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Website feedback, user comments and user generated content:

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to natures-digest.com on or through its website or otherwise disclosed, submitted or offered in connection with your use of www.nature-digest.com (collectively called the “Comments”) shall be and remain the exclusive property of natures-digest.com and its parent company. Such disclosure, submission or offer of any Comments shall constitute an assignment to natures-digest.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties of such Comments. Thus, natures-digest my reproduce in any way these Comments for its commercial use or otherwise. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Natures-digest.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ‘spam’. Natures-digest.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. By using our website you allow natures-digest.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify natures-digest.com and its affiliates for all claims resulting from any Comments you submit. Natures-digest.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

User Account:

Customers are responsible for maintaining the confidentiality of their account and password information, and they agree to accept responsibility for all activities that occur under their account and password. This website, i.e. www.natures-digest.com and SVAASA Nutraceuticals & Organics Private Limited reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders without any notice / reasons.

By placing an order, customer warrants that they are over 18 years of age, and that they are providing with accurate, truthful information to https://www.natures-digets.com/ and that they have the authority to place the order.

When the customer visits this website and/or send email to us, they consent to receive electronic communications from us.

Limitations Of Liability:

The Company shall not assume any responsibility, and shall not be liable for any loss, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website being www.natures-digest.com or your downloading of any materials, from this website. In no event will the company Svaasa Nutraceuticals & Organics Private Limited or any of its Directors in their official or personal capacity nor any of its associate, holding or subsidiary company, its officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this website be liable to any party for any direct or indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law.

In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products that you have purchased on or through this website, you agree that your remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty, or to seek a return and refund for such product(s) or services in accordance with the returns and refunds policies posted on this website.

We consider ourselves and intend to be subject to the jurisdiction only of the courts of New Delhi, India.

Intellectual Property Right:

Unless otherwise indicated, material on this website, including but not limited to texts, designs, images, Logo(s), illustrations, software, audio clips, video clips, animation files, is subject to the exclusive intellectual property rights of Svaasa Nutraceuticals & Organics Private Limited and 3GT Ventures, a proprietorship concern belonging to Mr. Iqbal Rattan Mehra. Consequently, the material on this website shall not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of SVAASA Nutraceuticals & Organics Private Limited.

References on this Website to any names, marks, products or services of third parties or hypertext links to third party websites or information are provided solely as a convenience to you and do not in any way constitute or imply natures-digest.com endorsement, sponsorship or recommendation of the third party, information, product or service. Natures-digest.com is not responsible for the content of any third party websites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the ‘Contents’) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content, the Website or any related software. All software used on this Website is the property of natures-digest.com or its suppliers and protected by Indian and international copyright laws. The Content and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content on this Website is strictly prohibited. Unless otherwise noted, all Content are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by natures-digest.com, one of its affiliates or by third parties who have licensed their materials to natures-digest.com and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Content on this Website is the exclusive property of natures-digest.com and is also protected by Indian and international copyright laws.

In case of misuse of Intellectual Property Rights, company has reserved the right to take any Legal action according to Indian Law before the competent Authority against the concerned person / entity.

Our Terms & Conditions May Change:

Natures-digest.com (“Website” or “natures-digest.com”) is an online e-commerce products and service enterprise owned and provided by SVAASA Nutraceuticals & Organics Private Ltd. By using, browsing, accessing the website, natures-digest.com, you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website.

Our Terms & Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior any notice or information. Your use of https://www.natures-digest.com/ following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.